Refund policy

RETURNS + EXCHANGES

At The Vintage Thread, we want you love every purchase you make but we understand that some things don't work out! Returns are eligible for STORE CREDIT ONLY. Item(s) MUST be returned within 10 business days of receiving you order. Unfortunately, after this time frame your item(s) will not be eligible for return. No exceptions.  

Item(s) purchased must be in PERFECT condition to be return with tags still attached. Your item must be in the same condition that you received it, unworn or unused, with tags, and free of oder as well as free of makeup or deodorant stains.

Any reduced priced items are FINAL SALE.

HOW DO I MAKE A RETURN?

To start a return, you can contact us at shopthevintagethread@gmail.com. 

The customer is responsible for ALL return shipping costs. Please make sure that your return meets our return policy and is not a final sale item before you ship it back. 

• Include your packing slip and the reason for your return.
• Please use USPS, UPS, or Fedex (any shipping method that has a tracking number) Please contact us for return authorization and return address. 
• Please allow 1-2 business days for us to process your return for your E-Gift card that will be sent via email. 
• Damages must be reported within 2 days of receiving your merchandise. If there are no damage claim within these 2 days a return will NOT be accepted. Please email us with your order number and photos of damage. 

The Vintage Thread is not responsible for any damaged to your items once they are washed by you. Please follow care instructions or use the hand wash cycle and do not dry.